Delivery & Returns

We aim to make ordering from Tarpaflex as straightforward as possible. Below you’ll find information about our delivery services, delivery times, payment options and our returns process.

Delivery Options

We currently offer the following delivery services:

• Express (1–2 Working Days) – £10.26 + VAT
  FREE on orders over £150 + VAT

• Next Working Day by 10:30am – from £23.76 + VAT

• Next Working Day by 12pm – from £16.20 + VAT

• Standard (3–4 Working Days) – £8.10 + VAT

• Economy (4–7 Working Days) – £5.72 + VAT

• Saturday Delivery – from £19.44 + VAT

These rates apply to mainland deliveries and are based on standard single-parcel consignments. Larger, heavier or multiple-parcel orders may incur additional carriage charges.

For deliveries to Northern Ireland, the Republic of Ireland, offshore islands and certain Highland locations, please contact our Sales Office for current delivery rates.

Delivery Cut-Off

Orders placed before 3:30pm Monday to Friday will normally be processed for dispatch the same working day.

Orders placed after the cut-off time, at weekends or on bank holidays will normally be processed on the next working day.

Important Information About Delivery Times

Our goods are delivered using third-party carriers, including UPS, DPD, Evri and Parsons.

Although we offer premium delivery services, including next-working-day and Saturday services, these services are not guaranteed. Delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, weather and remote delivery locations.

We strongly recommend that you do not begin any work or project until your goods have arrived and have been checked.

Please check your delivery address carefully before completing your order. We dispatch goods using the delivery information supplied with your order.

Tracking

Our carriers provide tracking information where available. Depending on the carrier and service selected, tracking and delivery notifications may be sent by text message or email.

If you experience a problem with your delivery, please contact us as soon as possible so that we can investigate it with the carrier.

Click & Collect

Click & Collect is available from our site in Devon.

Please contact us on 01409 221192 before travelling to collect your order so that we can confirm that your goods are available and ready for collection.

Payment must be made before collection.

Our collection address is:

Tarpaflex Ltd
The Granary
Rocky Lane
Northlew
Okehampton
Devon
EX20 3BR

Payment Options

We accept:

• Visa

• Mastercard

• American Express

• Switch / Maestro

• Delta

• PayPal

• Klarna

• Google Pay

• Cheques

If you are a limited company and would like to discuss account facilities, please contact our Sales Office.

Government departments, councils, schools and other government agencies may be able to order on a 30-day account, subject to our requirements. An official purchase order and correct invoicing and delivery details will be required.

Returns & Exchanges

We want you to be happy with your purchase. If you have received faulty or incorrect goods, or you have changed your mind about your purchase, please contact us and we will explain the appropriate returns process.

Faulty Goods

All our products are supplied on the basis that they should be free from manufacturing defects at the time of purchase.

If an item appears to be faulty when you receive it, please contact us as soon as possible.

To help us assess the problem quickly, we may ask you to provide a clear photograph of the fault by email. This is often the quickest way for us to identify the issue and determine the appropriate solution.

Where goods are faulty, defective or do not conform to the contract, we will deal with the matter in accordance with your statutory consumer rights. Depending on the circumstances, this may include a repair, replacement or refund.

Please do not continue to use a product if you believe it has a manufacturing fault.

Damage Caused by Use or Misuse

Our guarantee does not cover damage caused by misuse, inappropriate installation, insufficient fixing, excessive strain or normal wear and tear.

For tarpaulins, examples may include:

• pulled or damaged eyelets caused by insufficient or inappropriate fixing;

• damage caused by excessive strain or wind loading;

• damage caused by using the product outside its intended application;

• general wear and tear; or

• damage resulting from misuse.

Where a product has been used and a fault is reported, we may request photographs and further information to help determine whether the issue is a manufacturing defect or damage resulting from use.

Please always ensure that you select a product suitable for your intended application and secure it appropriately.

Changing Your Mind – Unwanted Goods

If you purchase goods online and subsequently change your mind, you generally have a statutory right to cancel your order without giving a reason.

You must clearly inform us of your decision to cancel within 14 days of receiving the goods.

Once you have notified us, the goods must normally be returned to us within a further 14 days.

To notify us of your cancellation, please contact:

Email: sales@tarpaflex.co.uk
Telephone: 01409 221192

We will provide the information you need to arrange the return.

Certain goods, including some bespoke, made-to-measure or customised products, may not be eligible for cancellation where a statutory exemption applies.

Condition of Returned Goods

Please take reasonable care of the goods while they are in your possession.

Where you are returning goods because you have changed your mind, you may handle them only to the extent reasonably necessary to establish their nature, characteristics and functionality, in much the same way as you would be able to inspect them in a shop.

Goods should be returned safely and securely packaged to prevent damage during transit.

Where possible, please use the original packaging.

If goods have been handled beyond what is reasonably necessary and their value has been reduced as a result, we may be entitled to make a deduction from the refund in accordance with applicable law.

Return Carriage

Unless the goods are faulty, damaged, incorrect or otherwise do not conform to the contract, the cost of returning unwanted goods is normally the customer's responsibility.

If you would like us to arrange collection of unwanted goods, please contact us first. Where appropriate, the cost of the return collection may be deducted from the refund.

For faulty, damaged or incorrectly supplied goods, we will deal with return carriage in accordance with your statutory rights.

Refunds

Once returned goods have been received and inspected, we will process any refund due.

Where you exercise your statutory right to cancel, refunds will normally include the cost of the least expensive standard delivery service offered by us. Any additional amount paid for an upgraded or premium delivery service is not normally refundable.

We will make refunds using the original payment method unless otherwise agreed.

Where applicable, we may make a deduction if the goods have been handled beyond what is reasonably necessary and this has reduced their value.

Returns Outside the Return Period

Returns requested outside the applicable statutory cancellation period may be accepted at our discretion and are subject to our agreement before the goods are returned.

You must contact us in writing before returning any goods. Please do not send goods back without first receiving written confirmation from us that the return has been authorised.

Where we agree to accept a return outside the applicable return period, we will advise you of any restocking and handling fee that will apply before the return is authorised.

The restocking and handling fee will depend on the nature and condition of the goods and may take into account the costs associated with inspecting, handling, repackaging and returning the goods to saleable stock.

Any applicable restocking and handling fee will be confirmed to you in writing before you return the goods.

Goods returned without prior written authorisation may be refused or returned to the sender at their expense.

Returns accepted outside the statutory cancellation period are subject to the agreed restocking and handling fee and any applicable return carriage costs.

This discretionary returns policy does not affect your statutory rights in respect of faulty, damaged, incorrectly supplied or otherwise non-conforming goods.

Returning Your Goods

Please contact us before sending any goods back.

For returns within the applicable statutory cancellation period, please notify us of your decision to cancel before returning the goods.

For returns outside the applicable return period, written authorisation must be obtained from us before the goods are returned.

Please include your returns information with the goods wherever possible so that we can identify your order and deal with your return promptly.

Returned goods should be securely packaged and sent to:

Tarpaflex Ltd
The Granary
Rocky Lane
Northlew
Okehampton
Devon
EX20 3BR

We recommend using an appropriate tracked delivery service when returning goods and keeping proof of postage until your return has been resolved.

Returns Form

Please download and complete our Returns Form and include it with your return, or email the completed form to us with your order details.

[Download the Returns Form (PDF)]

If you are unsure whether your item can be returned, please contact us before sending it back.

Non-Delivery or Delivery Problems

If your order has not arrived, please contact us as soon as possible so that we can investigate the delivery with the carrier.

Please provide your order number and any relevant delivery information when contacting us.

As we use third-party carriers, delivery dates and times are estimates and may be affected by circumstances outside our control.

Contact Us

If you have any questions about delivery or returns, please contact us:

Tarpaflex Ltd
The Granary
Rocky Lane
Northlew
Okehampton
Devon
EX20 3BR

Telephone: 01409 221192
Email: sales@tarpaflex.co.uk

We will be happy to help with any questions about your order, delivery or return.