Delivery & Returns

 
 

Our delivery options are:

 

Express (1-2 Working Days) - £8.00 +VAT (free on orders over £100 +VAT)

Next Working Day by 10:30am - from £18 +VAT

Next Working Day by 12pm - from £11 +VAT

Standard (3-4 Working Days) - £6.30 +VAT

Economy (4-7 working days) - £4.99 +VAT

Saturday Delivery - from £15.00 +VAT

 

Orders must be placed before 3pm Monday-Friday in order to be despatched on the same day.

These prices apply to mainland deliveries only, and do not include Northern Ireland, or offshore and Highland locations - please contact us for rates to these locations.

We also offer a click and collect service from our site here in Devon. Please contact us on 01409 221192 beforehand and payment must be made prior to collection.




Our Carriers:

We use third-party carriers Evri, TNT, Fedex, DPD & Parsons for our deliveries. Each offers a comprehensive tracking service via text or email, to include notification of delivery slot on the morning of your delivery.

 

Payment Options:

We accept all major debit/credit cards (Visa, Mastercard, American Express, Switch/Maestro, & Delta), as well as PayPal, Klarna, Google Pay and cheques.

If you are a limited company, please contact our Sales Office where we would be happy to discuss account facilities with you.

If you are a government department, council, school or any other government agency, we can automatically invoice you on a 30 day account. We require an official purchase order with an order number and correct invoicing and delivery details.



Returns & Exchanges:

All our products are guaranteed to be free from any defect at the time of purchase. If an item is found to be faulty upon receipt, we will refund or replace the product without charge. In such instances we will always request that an image of the fault is sent through first for us to assess; this is the quickest and most efficient way for us to resolve any customer issues.

If you wish to return an unused item within 28 days of purchase, please request a Returns form from us at sales@tarpaflex.co.uk.